FAQ's

Where are you based?

We are based in Brisbane, QLD & Coffs Harbour, NSW. All our products are shipped from our warehouse in Coffs Harbour.

 

What is the turnaround time for a gown?

All of our gowns are ready to ship (unless specifically advertised as a pre-order). We aim to ship the next business day.

 

Who do you ship through?

We use courier services for most Australian deliveries (within serviced areas). For those areas outside the courier network, we use Australia Post. All of our orders are able to be tracked & tracking details are provided once your order has been prepared for dispatch.

 

Can I upgrade to Express Postage?

Our warehouse is located outside of the Next-Day Express Network, so we do not offer express postage. Instead we use Courier where possible, which we find is the fastest delivery option available for us. We also dispatch our orders promptly, which helps you get your gown quicker.

 

Can I place a custom order?

We love to work with you to create your vision where possible. As we do large fabric order runs, custom colours aren't always possible. However if you are after a specific size, please contact us to see if we can help. Turnaround times on custom orders is usually approx 6 weeks.

 

Do you accept returns?

Customer service is very important to us here at Eden Elizabeth.

We are happy to accept returns on an item if it is faulty, is returned within 14 days of your purchase date, and the item is unused and in the same condition that you received it.

We will exchange an item if it is returned within 14 days of your purchase date, and the item is unused and in the same condition that you received it. You will be responsible for return shipping. We do not accept returns on non-faulty items.